General Terms

The use of this website and services provided by Zest Food Service Limited is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of or licensed to us are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Parts of this website contain copyright protected material and may not be reproduced in whole or part.

Products are constantly being changed / replaced so ingredients and allergens may change. For the latest information regarding allergens on products ALWAYS read the product label and not rely solely on the information provided on any website.

Please be aware that calls from and to our office are recorded for training and monitoring purposes to help us deliver high quality services and fulfil our contracts with you.

We use reCaptcha for our contact forms so that we are contacted by legitimate customers. reCaptcha is a service provided by Google that protects websites from spam.

Placing an order

In addition to the above terms, by placing an order with Zest Food Service Limited you are agreeing to the following terms and conditions.


Orders are received up until midnight the day before delivery (with the exception of some products that require ordering  or cancelling earlier in the day – see below). Any orders placed after this time, we cannot guarantee but we will do our very best to get accommodate you.

Ordering exceptions:

We will take orders until midnight for next day delivery, except for:

  • Pre-order items (such as certain cheeses)
  • Bread – order cut off and cancellation time is 2 pm for next day, and 2pm Friday for Saturday and Monday (midday for Kingsmill)
  • Prepared vegetables (see below)

*Special prepared vegetables (hand cut) requiring additional notice include

  • Fondant potatoes
  • Parmentier potatoes
  • Chateau potatoes
  • Other bespoke hand cut vegetables

Minimum Order:

Our minimum order is either £25.00 or £50.00. This will be agreed with your Account manager and will be reviewed periodically.

Should an order be accepted below this value a delivery charge may apply.

Payment Terms:

Payment is on delivery only, unless credit has been agreed by Zest Food Service Limited.

Credit is only considered after a fully completed application has been processed and agreed by a Director of Zest Food Service Limited.

A Director at Zest Food Service Limited reserves the right to withdraw credit facilities, for any reason and at any time.

Failure to pay by the agreed date may result in Zest Food Service Limited suspending its service.

Prices and Availability:

All our goods are subject to market fluctuations in price and our price is only effective at the time of dispatch.

By accepting a delivery from Zest Food Service Limited, you have agreed to pay the invoice, in full, in the agreed time.

All goods are offered subject to availability on assembly of order.

Returns Policy:

All goods recieved should be checked at the time of delivery.

Claims for shortages or damages to goods need to be made within 24 hours of the delivery. Credit will only be given for returned goods or good item identified as missing at the time of delivery.

Invoicing Process:

Your delivery will come with a delivery note and you will electronically sign for receipt of the delivery.
An invoice and copy of the proof of delivery will be sent to you either later in the day or the next working day by email.


Changes to these terms are done regularly without notice so please check them regularly.